Last updated: 25 September 2026
Teuchter respects your privacy and is committed to looking after your personal information.
This privacy policy explains what information we collect when you visit teuchter.co.uk, place an order, contact us or sign up to receive marketing from us. It also explains how we use and protect that information and the choices you have.
Who we are
Teuchter is an independent business operated by John Slater.
For the purposes of UK data protection law, John Slater, trading as Teuchter, is the data controller responsible for personal information collected through this website.
Website: teuchter.co.uk
Email: [email protected]
Throughout this policy, ‘Teuchter’, ‘we’, ‘us’ and ‘our’ refer to John Slater trading as Teuchter.
Information we collect
The information we collect depends on how you use the website.
When you place an order, we may collect:
- your name
- billing and delivery addresses
- email address
- telephone number, where provided
- details of the products you order
- payment and transaction information
- information relating to the delivery and fulfilment of your order
When you contact us, we may collect your name, email address and any other information you choose to provide.
If you choose to receive marketing emails from Teuchter, we will collect your email address and information relating to your marketing preferences.
We may also collect technical information about how people use our website, including browser and device information, pages visited, approximate location and how visitors reached the website. This information may be collected through cookies and Google Analytics.
How we use your information
We use personal information where it is necessary to run Teuchter and provide our products and services.
- process, manage and fulfil your orders
- take and verify payment
- deliver products to you
- contact you about an order
- deal with questions, requests, returns or complaints
- maintain appropriate business, tax and transaction records
- protect the website and our customers against fraud, misuse and security threats
- understand how our website is being used and improve its content and performance
- send marketing emails where you have chosen to receive them
We do not sell your personal information.
Our legal bases for using your information
Contract: where we need your information to process and fulfil an order or take steps at your request before entering into a contract.
Legal obligation: where we need to keep or use information to meet legal, accounting or tax requirements.
Legitimate interests: where it is reasonably necessary for running and protecting Teuchter, provided those interests do not override your rights and interests.
Consent: where you have actively agreed to a particular use of your information, such as receiving marketing emails or allowing non-essential analytics cookies. You can withdraw your consent at any time.
Marketing emails
We use Mailchimp to manage our email marketing.
If you choose to receive marketing from Teuchter, your email address and marketing preferences may be stored and processed through Mailchimp so that we can send you emails about products, news, offers and other relevant updates.
Signing up for marketing is optional and is separate from placing an order.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at [email protected].
Unsubscribing from marketing will not stop emails that are necessary to manage an order, respond to an enquiry or provide information you have specifically requested.
We may keep a limited record of an unsubscribe request so that we can make sure we respect your preference in future.
Mailchimp may process personal information outside the UK, including in the United States. Appropriate safeguards are used for international transfers in accordance with applicable data protection law.
Payments
Payments made through teuchter.co.uk are processed securely by Stripe.
When you make a payment, Stripe processes the information needed to complete your transaction. This may include payment method details, billing information and information about the transaction.
Full payment card details are handled by Stripe rather than being stored by Teuchter.
We may receive and retain information confirming that a payment has been made, together with details needed for order administration, refunds, accounting and record-keeping.
Delivery
Where necessary, we share relevant information with delivery and postal providers so that your order can be delivered.
Google Analytics
We use Google Analytics to help us understand how people use teuchter.co.uk.
Google Analytics may collect information such as pages visited, time spent on the website, approximate geographic information, device and browser information, how a visitor arrived at the website and interactions with the website.
We use this information to understand overall website performance and how visitors use the site, helping us improve its content, products and shopping experience.
Google Analytics uses cookies and similar technologies. Analytics cookies will only be used where you have given the required consent through the website’s cookie controls.
Cookies
Some cookies are necessary for the website and online shop to work correctly. Other cookies, including Google Analytics cookies, are optional and will only be used where you have given the required consent.
You can use the cookie controls on the website to manage your preferences.
Who we share information with
Depending on how you use Teuchter, this may include Stripe, Mailchimp, delivery and postal providers, website hosting and technical service providers, Google Analytics, website security and support providers, and professional advisers such as accountants where required.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Information processed outside the UK
Some of the technology and service providers we use may process personal information outside the UK.
This includes Mailchimp, which may process information in the United States. Other providers, including Stripe and Google, may also process information internationally as part of providing their services.
Where personal information is transferred outside the UK, appropriate safeguards will be used in accordance with UK data protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order and transaction information may need to be retained for longer periods to meet tax, accounting and legal requirements.
Where you have signed up for marketing, we may keep your details while you remain subscribed. If you unsubscribe, we may retain enough information to record and respect that request.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Your data protection rights
Depending on the circumstances, you may have the right to access, correct, delete or restrict the use of your personal information, object to certain uses, receive certain information in a portable format, and withdraw consent where we rely on consent.
If you want to exercise any of these rights, email [email protected].
Complaints
If you have a concern about how Teuchter handles your personal information, please contact us first at [email protected].
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to the website, the services we use or applicable law.
Contact us
John Slater, trading as Teuchter
Email: [email protected]
Website: teuchter.co.uk